Contact us
Frequently asked
I forgot my password+
On the login screen, tap "Forgot password?" and we'll email you a reset code. If it doesn't arrive within a few minutes, check your spam folder, then email us.
I'm not receiving my verification code+
Codes can take a minute or two and sometimes land in spam. Make sure you typed your email correctly. Still stuck? Email us from the address you signed up with and we'll verify you manually.
How do I report or block someone?+
Open the chat or profile, tap the "⋯" menu, and choose Report or Block. Reports go straight to our moderation team. If someone is in danger, contact your local emergency services first.
How does location work?+
One Place shows people, places and plans near where you are. You control your visibility mode by mode, and you can turn location off in your device settings any time.
Is One Place free?+
Yes — it's free to download and use on iOS and Android.
Delete your account & data
You can permanently delete your One Place account and all associated data at any time. This is irreversible.
In the app
- Open the app and go to your Profile.
- Open Settings and choose Delete account.
- Confirm — your account, profile, photos, matches, chats and activity are permanently removed.
By email
Prefer us to do it? Email support@oneplace-app.com from the address you signed up with, with the subject "Delete my account", and we'll remove everything within 30 days.
What's deleted: your profile and vitals, all uploaded photos, swipes and matches, chats and messages, check-ins, and any listings you created. What we may retain briefly for legal/safety reasons: minimal records of reports or violations, as described in our Privacy Policy.